timeless & responsible luxury

To keep your jewellery looking its best, clean it regularly with a mild soap solution and a soft brush. Avoid exposure to harsh chemicals and store your jewellery in a safe place.

• Yes, we offer Made To Order options for many of our pieces. Please contact us to discuss your specific design preferences.

• We offer a 30-day return and exchange policy on most items. Please refer to our Returns and Exchanges page for detailed information and conditions. 

We provide a ring size guide on our website with a tutorial video on how to check the size.

• Yes, our lab-grown diamond jewellery come with certification from SGL or IGI, ensuring their quality and authenticity.

• Yes, we offer free standard shipping on all orders. Expedited shipping options are also available at an additional cost.

• Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier’s site.

• We accept major credit cards, debit cards, and secure payment methods like Gpay and Paytm.

• Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.

• You can contact our customer service team via email at support@awakenjewels.com or through our website’s contact form. We are here to assist you with any questions or concerns.